Privacy policy
Last updated: April 22, 2026
CityzenHoodie operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CityzenHoodie is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
### Personal Information We Collect or Process
Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us including the information you include in communications with us. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services.
### Personal Information Sources
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information; Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; From our partners or other third parties.
### How We Use Your Personal Information
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, and create a customized shopping experience for you. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail. We use your personal information to authenticate your account, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity. We use your personal information to comply with applicable law or respond to valid legal process.
### How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including with vendors and service providers that provide services on our behalf, with business and marketing partners, when you direct us or give us permission, when we work with Shopify partners who provide analytics, advertising, and marketing services, and as required by applicable law.
### Your Rights and Choices
Depending on where you live, you may have rights to access, delete, correct, or port your personal information. You may also have the right to opt out of the sale or sharing of your personal information. To exercise these rights, please contact us at contactosupport360@gmail.com.
### Cookies
We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
### Children's Privacy
Our Services are not designed for children under 13. We do not knowingly collect personal information from children under 13.
### Contact Us
Email: contactosupport360@gmail.com
Instagram: @cityzen.hoodie