Shipping policy

All our hoodies are handmade and crafted to order.

### Preorder Timeline

All orders are preorder. After placing your order, please expect the following timeline:

- Processing time: 6–12 business days
- Production time: up to 30 days after processing
- Shipping time: 5–15 business days once dispatched

Total estimated delivery: 6–8 weeks from order date in most cases.

### Free Shipping

We offer free worldwide shipping on all orders.

### Delays

Due to the handmade nature of our products and external logistical factors, delivery times may occasionally be affected. CityzenHoodie is not responsible for delays caused by:

- Customs processes
- Shipping carriers
- Events beyond our control

### Order Tracking

Once your order is shipped, you will receive a tracking number via email. By placing an order, you agree to these production and shipping timeframes.